ILLUSTRATIVE EXAMPLE · INVENTED · NOT A REAL CLIENT
FINDING 07 · CHECKOUT
Delivery charge first appears at the final checkout step
- What we saw
- The basket and the first two checkout steps show a total of £49.00. At step 3 a mandatory £6.95 delivery charge is added.
- Evidence
- Screenshots E-03 and E-04, each with the page address, date and time recorded.
- Why it may matter
- A mandatory charge left out of the total price shown earlier may not meet the price-transparency expectations in the CMA's unfair commercial practices guidance.
- Official source
- Competition and Markets Authority, Unfair commercial practices (CMA207), on Chapter 1 of Part 4 of the Digital Markets, Competition and Consumers Act 2024. Page updated 18 November 2025. Checked 16 October 2026.
- Suggested fix
- Show the total including mandatory delivery on the product and basket pages, or make clear before checkout that delivery will be added.
- Score
- Severity 4 × Likelihood 4 × Reach 3 = 48, which falls in our High band (41 to 75).
- Review
- Confirmed by a reviewer after checking the screenshots.
Risk screening, not legal advice. This example is invented to show the layout. The scoring method is still being refined. See the full sample report.